CF Pro Tools

Privacy Policy

Updated: December 13, 2021

This Privacy Policy explains how CF Pro Tools, LLC and its affiliates ("CFPT") collect, use, and disclose information that you provide to us or which we otherwise collect in providing products or services to you ("Information"), including "Personal Data" by which we mean information that allows us to determine your identity when you engage with us.

This Privacy Policy applies to cfprotools.com and to other websites that CFPT operates and that are linked to it. The use of our products and services (collectively, "Products"), are subject to the terms of the applicable Customer SaaS Agreement. The use of our website is subject to Terms and Conditions of Use. The terms of this Privacy Policy are incorporated into and form part of those agreements.

DATA COLLECTION

CFPT collects Information from you in two primary ways — through Interactions and Products — as further described below.

Interactions

When you interact online or offline with CFPT, we may receive your Information, including your Personal Data. For example, we receive your Information when you:

  • Visit CFPT's websites or offices
  • Download materials through our websites
  • Provide or update account information through our websites
  • Register or attend CFPT-hosted or sponsored events (such as promotional events, webcasts, or contests)
  • Communicate with us including by emails, phone, texts, and online chats
  • Provide testimonials

We collect Information about you from other sources such as public databases, joint marketing partners, social media platforms, conference/event hosts, and partners when you interact with them. We refer collectively to these contacts as "Interactions" and we explain below how we use the Information we collect through them.

What We Collect via Your Interactions

We (or others acting on our behalf) may collect your Information, including your Personal Data, through the Interactions described more fully below. The Personal Data we collect includes such things as:

  • Name
  • Email address
  • Physical address, including country
  • Employer
  • Title / position
  • Payment details
  • Phone number
  • User name / user ID
  • IP address
  • Device identifiers and addresses (such as those automatically assigned to your device when you access the internet)
  • Photographs and video (for example, when visiting our offices, attending an event or when you consent to provide a product testimonial)

We collect Personal Data in various ways, such as when you manually key in your Personal Data to our website forms or provide it to us or others from whom we receive marketing leads.

IP addresses and device identifiers are also collected on an automated basis through your use of the website services and Products. We may infer your location from your IP address. For more on the use of cookies and like technologies, see the CFPT Cookie Policy.

When you make purchases through our website, we use third-party payment processors to collect credit card or other financial information (currently, through Paddle). CFPT does not store the credit card information you provide, only confirmation that payment was made.

We collect, use and share anonymous or de-identified data such as statistical or demographic data. This type of data may be derived from Personal Data but it does not directly or indirectly reveal your identity.

How We Use Information Collected from Interactions

CFPT uses the Information it collects from your Interactions to deliver services to you in accordance with our terms, to fulfill our legal obligations, or to conduct necessary business activities (sometimes called "legitimate interests"), as described below. We take seriously the need to balance our legitimate interests with your privacy rights and summarize for you here how we use your Information, including Personal Data.

We use your Information to:

  • Fulfill your orders or respond to your requests for information For example, to satisfy your requests for website materials and product support, we collect and use your name and email address.

  • Operate, enhance, and personalize your experience on our website We collect Information via cookies and like technologies as set forth in the CFPT Cookie Policy to fulfill our legitimate interest in operating our website, making it easy to navigate, enriching the available content and offering information tailored to your interests. In doing so, we may receive your location information, which you can stop at any time by configuring the location setting permissions in your device.

  • Send you administrative information We may need to notify you (or we may choose to inform you) when we make updates to our terms or policies or make changes to our website services. We will use your name and email address to send administrative notices to you, which due to their nature are treated differently from marketing communications from which you can opt out.

  • Manage your CFPT account In order to perform the services under the contract between you and CFPT, we need to collect certain Information from you such as your contact and payment details. Without this Information, we may not be able to deliver the services or comply with our legal obligations.

  • To provide help desk and support services When you make a request for support from our help desk, we collect your Personal Data so that we can associate those requests with your CFPT account.

  • Send you marketing communications Where we have your consent to do so (if required), we will provide you with product announcements, educational materials, announcements about special offers, or information about upcoming or ongoing online/offline events, and related offers. In accordance with applicable law, we give you the choice to opt out of receiving these communications. If you no longer want to receive marketing emails from CFPT on a go-forward basis, please use the "unsubscribe" feature in our email messages.

  • Diagnose and fix technical issues, monitor for security, and otherwise protect our property We do this to satisfy our legitimate interest in assessing actual or potential threats to our facilities, events, our IT systems and networks, and website services. We may process your Personal Data, in particular your IP address, for this purpose.

  • To comply with any applicable law, regulation, legal process, or governmental request, or to protect our legal rights or those of others

  • For any other purpose disclosed to you in connection with our website services from time to time

If we process your Personal Data for a purpose other than that set out above, we will provide you with information about such processing, and if required, obtain your consent.

Products

We also collect Information, including Personal Data, when providing our Products. We may ask you for this Information directly, or in some cases, we may collect it when certain features are enabled. For example, we collect Information from you when you (or someone you work with):

  • Trial or order any of our Products
  • Interact with CFPT online or offline, including when you request support services
  • Use our Products to process information

What We Collect via Our Products and How We Use It

We collect and process different types of data (described below) when you deploy our Products in order to fulfill our legal obligations to you and operate our business. We work hard to help ensure a balance between our legitimate interests and your privacy rights.

  • "License Data" is Information that allows us to identify your account entitlements, such as consumption, capacity, or type, in our systems through your username and password. We use this information to validate accounts and automate license verification.

  • "Usage Data" is Information about your operating environment, user/product interactions, and sessions. We use Usage Data to fulfill our legal obligations in providing the Products to you and to fulfill our legitimate interest in supporting and enhancing them. For example, we may use this data to:

    • Troubleshoot issues, provide support, and update our Products
    • Provide guidance to help you optimize your usage of our Products
    • Better understand how our users configure our Products
    • Perform data analysis and audits
    • Identify, understand, and anticipate performance issues and the factors that affect them
    • Identify product security issues that may affect you
    • Improve and develop new features and functionality
    • Monitor the health, performance, and security of our Products

Other Collection Practices

We also collect Personal Data from you to fulfill our contractual commitments to you. For example, we collect contact information such as name, address (email and physical) and phone number to enter you into our customer databases and manage your account. We also collect billing and payment information, information about your Products, and information about how you access our Products such as browser type, version number and OS. We collect this information to administer your account, respond to customer service/support inquiries, and provide you with information about software updates. We may share this Information with our affiliates, vendors and partners who help us service your account and with whom we have written agreements protecting the confidentiality, privacy, and security of your Information. We do not sell this Information.

HOW WE SHARE YOUR INFORMATION

CFPT may disclose your Information to others in the following ways:

  • Affiliates. We may disclose Information to our affiliates subject to this Privacy Policy in order for them to help market, sell, and service our Products. CFPT is the party responsible for the management of jointly-used Personal Data.

  • Service Providers. We may disclose Information to our service providers (e.g., website and Product hosting, order fulfillment, professional/customer/support services), pursuant to written agreements with confidentiality, privacy, and security obligations.

  • Partners and Sponsors. We may disclose contact and account Information to our partners and event sponsors pursuant to written agreements with confidentiality, privacy and security obligations. They may use the Information to assess your interest in CFPT Products, conduct user research and surveys, or send you marketing communications, subject to the terms of their privacy policies.

  • Compliance and Safety. We may disclose Information as necessary or appropriate under applicable laws (including laws outside your country of residence) to: comply with legal process or requirements; respond to requests from public or government authorities (including those outside your country of residence); enforce our terms and conditions; and protect our operations, rights and safety, and that of you and others, as needed.

  • Merger, Sale, etc. We may disclose Information in the event of a proposed or actual corporate or financing transaction, such as a reorganization, merger, sale, joint venture, assignment, transfer, or disposition of all or any portion of CFPT business, assets, or stock (including Information regarding any bankruptcy or similar proceedings).

  • Other Users. We may disclose Information to other users of the service in aggregated format, provided it does not include Personal Data. This may include "best practices" tips, KPIs, benchmark data or other such aggregated information useful to the user community. For select Products, we may share Information you provide, such as security artifacts that may contain Personal Data (e.g., IP address) with other subscribers, but only if required as part of the Offering, as set forth in the relevant terms.

HOW WE SECURE YOUR INFORMATION

CFPT takes reasonable technical and organizational measures to safeguard Personal Data against loss, theft, and unauthorized access, disclosure, alteration, misuse, or destruction. Unfortunately, no data transmission, software, or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of an account has been compromised), please notify us immediately in accordance with the "Contact CFPT" section below. If CFPT learns of a breach of its systems, CFPT may notify you or others consistent with applicable law and/or as agreed in our contract with you. CFPT may communicate with you electronically regarding privacy and security issues affecting Information collected through your Interactions or use of our Products.

SUPPLEMENTAL TERMS AND CONDITIONS FOR CERTAIN REGIONS

Europe

If you are in the European Union or the United Kingdom, you have the right to: request access to and correction of your Personal Data; restrict or object to the processing of your Personal Data; and request your Personal Data be deleted or "forgotten" (technically erased). If you would like to exercise these rights, please submit your request in accordance with the "Contact Us" section below. We will comply as soon as reasonably practicable, consistent with applicable law. Please describe the nature of your request and the Personal Data at issue, and we will comply as soon as reasonably practicable consistent with applicable law. We will verify your identity before we comply with your request, and therefore, ask for your cooperation with our identity verification process.

If we process your Personal Data based on your consent, you may withdraw your consent at any time. We will let you know if we are seeking to rely on your consent at the time of collection.

CFPT is the controller and is responsible for this website and its compliance with regulations, including the General Data Protection Regulation. As controller, we will maintain a record of all processing activities for which we are responsible. Our company is acting as data protection officer ("DPO") who is responsible for overseeing questions about this privacy notice. If you have any questions about this privacy notice, or wish to exercise any legal rights you have, please contact the DPO using the contact information provided below.

California

If you are a California resident, California law provides you with specific rights regarding your personal information, including (i) the right to request that we disclose certain information to you about its collection and use over the past 12 months, and (ii) the right to request that we delete your personal information, subject to certain exceptions. For purposes of California law, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household.

If you or a designated third-party agent would like to exercise these rights, please submit the request in accordance with the "Contact Us" section below, and we will comply as soon as reasonably practicable consistent with applicable law. We may need to verify your identity, and the identity of any third-party agent acting on your behalf, before we comply with the request, and therefore, ask for your cooperation with our identity verification process. Please note that we are only required to respond to two such requests per individual each year. You also have the right not to be discriminated against if you exercise any of your rights under California privacy law.

Over the past 12 months, we may have collected the following categories of personal information from California residents:

  • Identifiers or other elements of personal information under California Civil Code Section 1798.80
  • Commercial information
  • Internet activity information
  • Financial information
  • Professional and employment-related information
  • Education information
  • Geolocation data such as IP address
  • Inferences drawn from any of the information identified above

This information is collected and used for the purposes disclosed in this Privacy Policy. We have not sold personal information of California residents in the 12 months immediately preceding the posting of this updated Privacy Policy. We may have disclosed any of the above categories of personal information pursuant to an individual's consent or under a written contract with a service provider for a business purpose in the 12 months immediately preceding the posting of this updated Privacy Policy.

OTHER PRACTICES

Retention Period. We retain your Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required for the purposes of satisfying any legal, accounting, or reporting requirements or not prohibited by applicable law. We retain your contract information for the duration of your agreement with us and thereafter as required or permitted by law. We keep a record of your data requests, including your requests to opt out of marketing communications, in order to honor them in the future.

Use of CFPT Products by Minors. The CFPT Products are not directed to individuals 16 and under or those not of the age of majority in your jurisdiction, and we request that these individuals, or others on their behalf, not provide us with their Personal Data.

Links to Other Parties. Our Products may contain links to, or facilitate access to, other websites or online services. This Privacy Policy does not address, and CFPT is not responsible for, the privacy, information, or practices of other parties, including without limitation any social media platform provider, wireless service provider, or device manufacturer. The inclusion of a link within the Products does not imply endorsement of the linked site or service by CFPT or its affiliates. CFPT encourages you to review the privacy policies and learn about the privacy practices of those companies whose websites you choose to visit or apps you choose to use.

Updates to this Privacy Policy. We may change this Privacy Policy from time to time and will post our updates here. We will also communicate any material changes of the Privacy Policy to you.

CONTACT US

If you have any questions or comments about this Privacy Policy or CFPT's privacy practices, you can contact us at any time at support@cfprotools.com or mailing us at: CF Pro Tools, LLC, 6700 N Linder, Suite 156A, #414, Meridian, ID 83642, United States or through our Support Portal. If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority.

© 2026 CF Pro Tools, LLC. All rights reserved.